Privacy Policy

1. Introduction

Building software to help businesses track leads, manage sales, handle invoices, and keep everything organized isn’t just about stacking on features. At Nexleon CRM, we’ve built something that actually cuts through all the noise. Teams get more done, and customers feel they are being treated fairly. Revenue doesn’t vanish into some messy spreadsheet. That’s what we set out to do, and that’s what we’ve made in the form of Nexleon CRM.

For us data isn’t just a bunch of numbers in a database. Every record in Nexleon CRM ties back to real people. Your clients, your coworkers, and your partners. We understand that people have names, phone numbers, and email addresses—details; they don’t want their personal information to float online or be sold off to strangers, and privacy is a big concern for them.

Privacy isn’t buried in some fine prints at Nexleon CRM. We don’t treat it as if it were just a legal requirement. For us, privacy is more like honesty or trust—it’s built into how we work, every single day. We constantly check for risks. We stay on top of who can see what. And if something changes or anything goes wrong, we tell you straight away.

Here’s what you need to know, without all the legal jargon:

What Nexleon CRM collects from you
Why we collect it, and what we do with it
Where your info goes and how it moves around
If we ever share it, and with who
What rights you have over your data
Everything else you’d expect to know about your privacy

This policy covers everyone using Nexleon CRM—admins setting things up, staff logging leads or sending invoices, customers entered into the system, clients testing a trial, or even just visitors browsing our site. It covers everything except employee data, which is handled by separate internal rules.

Legally, Nexleon CRM follows Australia’s Privacy Act 1988 and the Australian Privacy Principles. If you’re in Europe or the UK, we stick to GDPR too when it applies.

So, before we get into the nitty-gritty, let’s begin by answering one big question: what do we actually mean when we say, “personal information”?

2. Defining Personal Information

According to Nexelon CRM’s privacy policy, any information that identifies a specific individual is considered personal information. Email addresses, phone numbers, and names all meet the criteria.

This category may include data related to a single sign-in, as well as digital traces, such as the location of a user’s login. If it concerns a specific person, information shared in files, support tickets, or messages may be considered personal.

However, it is not always clear. Take an example of an IP address—it appears to be a collection of random numbers, right? When combined with when you logged in, the pages you visited, and your usual locations, it creates a picture. It includes information like device information, browser versions, or a general idea of where you’re connecting from. Each one of these pieces, they say, is little when they are alone. When you combine them, you’ve essentially created a digital fingerprint.

So, what does Nexleon CRM actually collect? Here’s the list:

Your name (first, last, and any middle names you give)
Business email addresses you use for Nexleon CRM
Phone numbers—mobile, landline, extensions
Your company and your role there
Job titles and what you do
Usernames and encrypted passwords (never the plain text stuff)
IP addresses and when you used Nexleon CRM
Your browser and its version
Details about your device (like OS, is it a phone or computer, screen size)
Your general location includes information like city or region, not your exact spot
Activity logs: what you did in Nexleon CRM, when, and how often

It is to be noted that every so often, really sensitive info sneaks in by accident. Maybe it’s tucked away in a note about a lead, or hiding in an invoice attachment, or slipped into a project document. Stuff like health info, bank account numbers, government IDs—the kind of details that just don’t belong to a CRM. To be crystal clear: Nexleon CRM never asks for that kind of data. Not when you sign up, not in any form, not ever. If it’s in your account, someone on your team put it there by mistake, probably just trying to fill in some background for a lead or project.

When that happens, we treat it like it never reached us. We don’t analyze it; we don’t use it for business insights, and we don’t feed it into our systems. We only interact with it when necessary for legal or technical support. Think of it like finding someone’s wallet on the street; you don’t look through their stuff. Here, the same rule holds true: handle it carefully, give it back to the rightful owner, and move on.

3. Types of Data Nexleon CRM Collects

Data collection sounds ominous, like we’re conducting a surveillance operation. Reality is quite different. Nexleon CRM collects only the information required to ensure the platform’s proper operation, security, and long-term improvement.

3.1 Account and User Details

When you sign up for Nexleon CRM or update your account, we ask for some basic info to keep things running smoothly:

Your full name
Business email
Phone number
Company name
Your job title or role
Username and password (don’t worry, your password gets encrypted right away)
Any account preferences or settings you choose for Nexleon CRM

In case you want to change some information or settings, which may not relate to the working of CRM, such as uploading a profile photo or tweaking more preferences. That’s totally your call. It’s just there if you want to make your Nexleon CRM account feel more like yours.

3.2 Interaction and Business Data

This is really where Nexleon CRM proves its worth. Every time you use it to run your business, you create data. You add new leads. You draft sales proposals. Estimates become invoices; invoices get paid, delivery notes pop up, and credit notes go out. Subscriptions need attention. Expenses get tracked. Contracts, projects, tasks—everything gets logged. Support tickets open and close (hopefully more of the latter). You update your inventory again and again.

Every one of these actions generates a record in Nexleon CRM. This comprises all of the background information, including who created it, when, who is in charge of it, its status, the customer it is associated with, any notes your team made, files you attached, and a timeline of every single modification, in addition to the actual content, like the text of a proposal or the line items on an invoice.

Why do we keep all this? Honestly, that’s the whole point. You’re paying us to hold onto this information, keep it organized, and help you manage it all. If we didn’t collect and store your data, Nexleon CRM would just be an empty shell. Useless.

And there’s another reason. This data tells us when something is off. Say invoices keep failing, or a certain report keeps crashing—your usage logs point us to the problem, so we know where to fix things. We’re not interested in spying on you. We just want everything to work, every time you need it.

3.3 Device and Usage Information

Whenever you use Nexleon CRM—on your computer, your phone, or through an API—we automatically log some technical stuff. Not because we’re spying on you or anything. This is just how every cloud app works.

Here’s what we collect:

The IP address of your device
The browser you’re using (you can choose between Chrome, Firefox, Safari, or Edge)
Which operating system—Windows, macOS, Linux, iOS, or Android—are you using?
Which type of device do you own (phone, tablet, laptop, or desktop)?
The precise time and date that you signed in
Which Nexleon CRM pages do you visit?
Which features do you use, and how frequently?

Why do we keep this info? A few reasons:

Security. If someone logs in from Moscow when you’re always in Melbourne, we’re on it.
Making sure everything runs smoothly. For example: if we see everyone using Chrome or any other browser like Microsoft Edge on Windows, we’ll focus on our testing there first.
Fixing bugs. If you tell us Nexleon crashed, those logs help us see what happened. “It broke” isn’t helpful. “It crashed on Safari 16.2 while exporting a big CSV file”.
Speeding things up. If a certain feature is slow on mobile, we’ll dig in and make it faster.

To be clear, Nexleon CRM doesn’t use this data for marketing. We don’t sell it. We don’t build creepy profiles or track you across the web. This info just helps us run Nexleon CRM better—nothing else.

3.4 Payment and Billing Records

Nexleon CRM runs on a subscription model, and for this, we need your billing info. But here’s the thing: we never keep your full credit card details on our servers. Not now, not ever.

Instead, we team up with trusted payment processors to handle all the sensitive stuff. These companies are pros at keeping your financial data safe—they’re certified and use the top standards out there for payment security.

Here’s what we keep:

Your subscription plan (which package you’re using and what features you get)
Billing status (active, past due, or canceled)
Invoice history (dates, amounts, transaction IDs)
Payment confirmations and receipts

That’s it. Your payment info always stays safe.

3.5 Feedback and Communications

Anytime you contact us about Nexleon CRM—whether it’s by email, support ticket, feedback form, survey, or live chat—we keep track of those records since it simply simplifies things.

Take this example: you reach out to us again on Thursday about the same thing you mentioned on the previous week’s Monday. We don’t want anything to get lost in communication, so we always double-check what’s already in the conversation. We dig through your earlier messages, any files you shared, our past replies, and what’s happening right now. It means checking the timeline—basically, the whole story, and for this, we even check who helped you last time.

Why do we do all this? Simple. It helps us train our team, spot tricky problems, and just give you better support. Plus, it shapes how we build Nexleon CRM every day. When you fill out a survey or try something new in our beta, your feedback actually shapes what we do. Some of our best ideas and improvements start with the feedback

4. Collection Methods

Data doesn’t just pop up in Nexleon CRM out of nowhere. It comes in through three main ways: you enter it yourself; the system collects it while you use it, or it trickles in from other services you’ve connected.

4.1 From Users Directly

Most of the info in Nexleon CRM starts with you. You sign up and fill out your details. You add leads—names, companies, and contact info. You create invoices, typing in the names of the items, prices, and payment terms. You upload files—maybe project docs or attachments for support tickets. You even tweak your settings to make Nexleon CRM work just the way you like.

This data is received from you directly, usually because you want Nexleon CRM to do something useful for your business.

4.2 Automatic Collection

Then there’s all the stuff that happens in the background, quietly, every time you use Nexleon CRM. Like pretty much every cloud app—email, project management, accounting, you name it—Nexleon CRM logs technical details automatically, so everything runs smoothly.

When you open Nexleon CRM in your browser. Our servers log that connection. Click around the dashboard or jump to an invoice? That’s tracked, too. Hit a button that starts a background job? The system notes if it worked or not.

You don’t have to do anything special for this to happen. It’s just part of how cloud software works—sort of like security cameras in a building. They’re not there to spy on you, but if something goes sideways, it helps to know what happened.

4.3 From Third Parties

Now and then—and really, Nexleon CRM gets info about you from outside sources. This only happens when it’s needed to make core features work.

For example, say you make a payment. The payment processor sends us confirmation so we can update your subscription. Or maybe you connect another business tool through an API—during sync; that tool passes us the data you’ve asked it to share. Sometimes, the companies hosting our servers give us stats or security alerts, which might include traffic data for Nexleon CRM. That’s it. We don’t buy marketing lists or dig through public databases to build profiles. This third-party data is limited, it’s controlled, and it’s only there, so your integrations work like they should.

5. Why We Use Your Personal Information

We don’t collect data just to collect it. There’s always a point: running the service you signed up for, keeping things secure, making the product better, handling legal stuff, or staying in touch with your account. We use your info to keep Nexleon CRM running, set up and manage your account, deal with leads and customer records, send invoices, sort out any technical hiccups, monitor performance, improve features, stop fraud or misuse, and stick to legal requirements.

And just to be clear, Nexleon CRM never sells your personal info. No ads, no shady data sharing. Your business is about managing your customers and revenue, not turning you into a product.

6. Legal Basis for Processing

If you’re in Europe, the UK, or anywhere with tough data protection laws, you’ve probably heard about the “legal basis” for processing. Under rules like the GDPR, companies can’t just use your data however they want—they need a legitimate reason.

Nexleon CRM processes your info because it’s needed for your contract with us, for things like monitoring security and improving the product, because you gave us permission (when that’s required), or because the law says we must.

When we need your consent, you can take it back anytime. Just remember, if you do, you might lose access to some services that depend on that data.

6.1 Roles: Controller vs. Processor

This part is a little technical, but it matters—especially if you’re dealing with GDPR or similar rules. Knowing who the “controller” and who the “processor” are decides who is responsible for your data, and you should be aware of this.

When Nexleon CRM acts as the data controller, we decide why and how your personal information gets processed. This happens when we handle user account management, billing and subscriptions, website operations, marketing communications and product updates, security monitoring, fraud prevention, and legal compliance.

For this data, Nexleon CRM determines what to collect, why to collect it, how long to retain it, and who can access it. We’re in the driver’s seat, which also means we bear the primary legal responsibility.

When you’re the Data Controller (and Nexleon CRM is the processor), things change. For the business data you add to the platform—customer leads, invoice content, project notes, support ticket histories, file attachments, contract documents, and task details—you are the data controller.

Nexleon CRM is merely the processor, acting on your instructions to store, organize, and manage that data within the platform. We do not decide what customer information you collect or how you use it. Those are your decisions, your responsibilities. Our role as processor is strictly limited to storing the data securely; providing you with tools to access and modify it; maintaining backups for disaster recovery, ensuring Nexleon CRM functions as intended; and complying with your instructions regarding data handling.

6.2. Data Processing Agreement

For customers operating under GDPR, UK GDPR, or similar data protection regulations, Nexleon CRM provides a formal Data Processing Agreement (DPA) that legally binds our processor obligations.

The DPA spells out what kind of data Nexleon CRM processes on your behalf, why, and for how long. It covers the types of personal data involved, which groups of people the data covers, our security and confidentiality commitments, how we handle sub-processors, what happens when there’s a data breach, how we help with data subject rights requests, and data deletion or return when your Nexleon CRM service ends.

This DPA checks all the boxes for Article 28 of GDPR and similar laws. If your business is subject to these regulations, the DPA becomes a formal part of your contract with Nexleon CRM, meaning its terms are legally binding.

6.3 Sub-processors

To keep Nexleon CRM running smoothly and securely, we team up with trusted third-party service providers—our sub-processors. They handle personal information for us, but only as needed to deliver their specific services that support Nexleon CRM operations.

These partners help with cloud hosting and infrastructure for Nexleon CRM, data storage and backups, email delivery and communication, payment processing and billing, and security monitoring and performance analytics.

We make sure our sub-processors follow our instructions and use personal data strictly for the jobs we hire them to do with Nexleon CRM. Every provider signs a written agreement, sticks to clear purposes, keeps strong security in place, and respects all relevant data protection laws.

Want to see the latest list of our sub-processors for Nexleon CRM, along with what they do and where they’re based? Just ask us by using the contact information at the bottom of this policy. We update our sub-processors as our business grows, and if the law requires it, we’ll give you a heads-up about major changes with a fair chance to raise concerns.

6.4 Breach Notifications

At Nexleon CRM, we take data security seriously. We have clear steps to spot, investigate, and handle any personal data breach.

If we confirm a breach affecting personal information processed by Nexleon CRM, here’s what happens: First, we dig in right away to figure out the size, impact, and risk of the incident. If we’re acting as a data processor, we notify the relevant customer as soon as we know about the breach. If we’re the data controller, we reach out to affected individuals and, when the law requires it, notify the appropriate regulatory authorities.

For Nexleon CRM customers covered by GDPR, we make sure to send breach notifications quickly so you can meet your Article 33 obligations—including that 72-hour deadline, if it applies.

Breach notifications include what happened and the nature of the breach, the types and rough number of people and records involved, what’s likely to happen because of the breach, and what steps we’re taking to fix and limit the damage. Not every security incident counts as a personal data breach under the law—Nexleon CRM only sends notifications when an incident legally meets the definition.

6.5 No Automated Decisions

At Nexleon CRM, we don’t let machines make big decisions about you—especially not the kind that can seriously affect your rights or carry legal weight. No one here relies on automated processes or profiling to decide whether you get our services, whether your contract or payment goes through, or to judge your work or behavior for legal or employment reasons.

When it comes to decisions that matter in Nexleon CRM, real people are always involved. We believe that’s how it should be. In compliance with GDPR and other applicable data protection laws, if Nexleon CRM ever does decide to use automated decision-making or profiling in ways covered by regulations, we’ll give you a heads-up first and make sure all the right safeguards are in place.

7. Sharing and Disclosure

Personal information is neither sold nor rented by Nexleon CRM.

However, there are certain circumstances in which information may be shared, such as with:

A successor entity, if Nexleon CRM is merged with or acquired by another organization
Regulatory bodies, when required by law, payment and billing partners;
Analytics and monitoring service providers,
Cloud hosting and infrastructure providers
Legal, financial, or professional advisers

The above entities may, nevertheless, receive data under specific conditions.

All third parties must uphold the necessary security measures and use information only for purposes that have been agreed upon. There are no exceptions.

7.1. Government Requests

Government agencies, law enforcement, and courts may contact Nexleon CRM to request access to personal information. When this occurs, we take it seriously.

We start by confirming that every request is legitimate and lawful. If Nexleon CRM is compelled to exchange information, we only give what is required to fulfill our legal duties. Unless the law or a court order prevents us from doing so, we will notify you if your data is ever pulled into anything. Every request and disclosure is meticulously documented in our log, ensuring a clear record of what transpired, where and why.

Nobody has access to your personal data through Nexleon CRM for marketing purposes or any other purpose unrelated to a valid legal procedure. We do not share any information when the request doesn’t adhere to the guidelines. This is how we work according to local laws while safeguarding your privacy.

7.2 Backups and Recovery

At Nexleon CRM, we understand your data is more than just numbers. It drives your business. We take its safety seriously, and we don’t leave anything to chance. Are you thinking about whether we maintain regular backups? Absolutely yes. We store those backups in secure, encrypted locations. If there’s ever an outage or a system crash, our cloud systems kick in fast to get everything back on track.

It is possible for things to occur. Hardware may malfunction, and hacker attacks are possible. It’s simply bad weather sometimes. However, we’re always ready, even when unexpected issues arise. You’ll never be left uninformed, as we consistently test and monitor our backup and recovery processes. While we’re committed to safeguarding your Nexleon CRM data and helping you restore operations quickly, we recognize that no system is flawless. That’s why we continuously work to enhance our backup and recovery capabilities.

8. Data Storage and Transfers

Nexleon CRM uses cutting-edge cloud platforms, which means your data may end up on servers outside of Australia. With networks spread far and wide, operations run smoothly, steadily, and without interruption. However, you can be confident that even if bits travel internationally, safeguards will remain in place. Trust remains intact because protection does not deteriorate simply because geography changes.

Privacy principles continue to apply everywhere. Transfers are handled lawfully using appropriate contractual protections where required, including standard contractual clauses approved by relevant authorities.

Your data doesn’t lose protection just because it crosses a border. The same standards apply to Nexleon CRM whether the server is in Sydney or Singapore.

9. Security Practices

Nexleon CRM employs several security layers because it takes security seriously:

Transmission of encrypted data via industry-standard TLS/SSL protocols
Multi-factor authentication and access controls for sensitive Nexleon CRM operations
Regular security audits and safe hosting environments
Restricted internal access according to necessity and role

Although no system is completely risk-free, Nexleon CRM makes a concerted effort to lower risk and promptly address issues when they arise.

9.1 Do Not Track Signals

You can indicate that you want more privacy by turning on “Do Not Track” (DNT) or Global Privacy Control (GPC) on certain browsers and devices. Your privacy is a top priority for us at Nexleon CRM, not just a checkbox. Our platforms and websites do not currently respond to DNT or GPC signals automatically. You are still protected, though. We maintain strict security standards and adhere to this privacy policy.

Here’s the thing: unless you give us permission, we won’t sell your data or monitor your online behavior for advertisements. You always have control regarding tracking using cookies, your account settings, or third-party browser tools. We’ll notify you first if we ever start handling DNT or GPC in a different way. We’ll keep you updated on any changes to this privacy statement.

10. Retention Policies

Personal information in Nexleon CRM is retained only for as long as necessary. We don’t hold onto data forever just because we can.

Information may be kept for Nexleon CRM operations, meeting legal requirements, resolving disputes, and enforcing agreements. Once no longer required for these purposes, data are deleted or anonymized, so they can no longer identify individuals.

Different types of data in Nexleon CRM have different retention periods based on operational, legal, and business needs. Account information might stick around as long as your account is active. Lead and customer records might be retained for several years to maintain business history. Billing records often need to be kept for tax compliance purposes.

11. Your Rights and Options

You have real control over your personal information in Nexleon CRM, and we try to make the whole process of exercising control over your information simple. We’ve set up clear ways for you to see, manage, and decide what happens to your data.

11.1 Access

Ever wonder what information Nexleon CRM has about you? Just ask. Information is generally tied to your profile and includes messages exchanged, payment history, and how often you use the system, along with company details you’ve shared. When you reach out, we hand over exactly what’s stored, then walk through where each bit of it came from.

Most of the time, using this service for accessing information about your stored data with us costs nothing; replies usually come back within a month. When requests pile up, are repeated frequently, or require too much effort, a small handling fee may be added—but you will be notified first.

11.2 Corrections

Have you noticed a glitch, a gap, or an outdated detail in Nexleon CRM? You can fix most things yourself in your profile preferences, and if assistance is required, such as making changes to activity trails or payment history, please contact us, and we will take over.

11.3 Deletion

Would you like to know how to remove any inaccurate information from your records? This frequently leads to the erasure of records. If data is no longer required, you have withdrawn consent, there was a processing problem, or deletion is required by law, it can be deleted from Nexleon CRM. Information may, however, occasionally still be retained in order to fulfill legal requirements, complete transactions, stop fraud, maintain security, or handle legal issues.

If a need arises as per the request from any individual, we will remove what we are legally able to from Nexleon CRM and provide an explanation for why we are unable to remove everything.

11.4 Portability

You can obtain your data from Nexleon CRM in a format that you can use elsewhere if required by law. Whatever works technically and makes sense for the kind of data involved, we’ll provide you with what we can in standard files like CSV or JSON.

11.5 Objections/Restrictions

You don’t have to approve every use of your data by Nexleon CRM. Please inform us if you would like us to cease certain types of processing, particularly if we claim that it is for our “legitimate interests.” And we immediately stop marketing-related information dispersion if requested.

You may occasionally request that Nexleon CRM halt operations while we look into your complaints or confirm your rights.

11.6 Withdrawal of Consent

You can revoke your consent at any time if Nexleon CRM is using your information because you agreed to it. This may restrict certain features that depend on your data to work correctly, but it won’t alter what we did before you withdrew it.

11.7 Controls for Marketing

You have complete control over the marketing you get from Nexleon CRM. Do you want to be informed? Fantastic. Do you prefer fewer updates? That’s okay, too. Simply click “unsubscribe” in any marketing email or get in touch with us.

If you choose not to participate in marketing, you will still have access to Nexleon CRM essentials. You will continue to receive important notifications, such as security alerts and payment notifications. Advertising -related activity? When you ask, that immediately stops.

11.8 The Request Procedure

If you want to use any of your rights, just reach out to Nexleon CRM using the contact info at the end of this policy. We’ll ask for some account details to make sure it’s really you. Usually, replies to queries or complaints come within 30 days. When delays happen, updates follow along with mentions of extended time needed to answer. Should rules or tech issues block progress, reasons will be shared alongside the next course of action.

12. Region-Specific Rights

1. EEA, UK, and Switzerland

If you live in the EEA, the UK, or Switzerland, and you think Nexleon CRM broke the GDPR, you can take your complaint straight to your local data protection authority. You’re also free to ask us about how we handle international data transfers and the protections around them. We don’t use automated decisions that have a big impact on you. If that ever changes, you’ll have the right to say no to that kind of processing.

2. California (CCPA/CPRA)

California residents get special privacy rights under the CCPA and CPRA laws. You can view, update, delete, or put limits on how we use your data in Nexleon CRM. And to be clear, we never sell your personal information. If you want someone else to handle privacy requests for you, that’s fine. Just make sure we can verify their authority to act on your behalf.

3. Australia

If you’re in Australia and think your privacy’s been violated by Nexleon CRM, we follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles. You can go to the Office of the Australian Information Commissioner (OAIC) if we can’t work it out together. But honestly, reach out to us first—we usually sort things out quickly; there is no need for extra hassle.

13. Cookies and Tech

Cookies are small files that pop up on your device when you visit sites like Nexleon CRM. Think of them as digital sticky notes—they help the platform remember you. Some vanish when you close your browser; others stick around until you delete them, or they expire.

Types of Cookies Nexleon CRM Uses

Essential cookies keep Nexleon CRM running. They remember your login and your preferences and keep your account secure. Without them, you simply can’t use the platform.
Analytics and performance are the second types of cookies that tell what features people use; what pages catch their attention, like moving to another page from one page; other visitor behavior on the site; and where things go wrong. It is crucial for us since we can identify issues and continue to improve your experience with the help of these significant pieces of information.
Functional cookies, also known as preference cookies, perform critical tasks such as saving your preferences, such as language, display options, or themes, so that everything looks and feels right when you return.
Marketing cookies helps us with marketing. With it, we tend to share Nexleon CRM promotions with you or keep in touch, but only if you say yes.

Managing Cookies

You control your cookies. Your browser lets you turn them off, delete them, or block certain ones anytime. If you keep using Nexleon CRM, you’re agreeing to our cookie use as described. Just a heads-up—third-party apps may drop their own cookies, following their own privacy rules.

14. Integrations

You can connect Nexleon CRM with third-party tools—email platforms, payment systems, and other business apps. These connections boost what you can do, but they may share data with those outside services. By hooking up integrations, you let us exchange data with that provider.

Once your data reaches a third-party platform through Nexleon CRM, their privacy policy takes over. We can’t control or guarantee what happens with your data once it leaves our hands. Before linking anything, check what access they’re asking for. And if you disconnect an integration, your data doesn’t automatically come back from those outside systems.

15. Children’s Privacy

Nexleon CRM is for business, not for kids. We don’t knowingly collect info from anyone under 16 (or under 13, where the law says so).

Nexleon CRM is available to adults who are legally able to sign contracts in their home country. It is the responsibility of each individual seeking to enter a contract with Nexleon or use its services in any other way to ensure that they and all members of their team meet the age requirement.

If we find out we collected a child’s information by mistake, we’ll delete it right away. If you think this has happened, let us know, and we’ll handle it immediately.

16. Policy Changes

Sometimes we need to update this Privacy Policy—maybe laws change, our platform grows, or the business shifts. You’ll always find the latest version here on the Nexleon CRM website, and we may update this Privacy Policy if needed. If we make any changes, we will notify you via email or through the app. Nexleon reserves the right to modify or update this Privacy Policy at its sole discretion.

17. Contact and Complaints

If you’ve got questions about privacy with Nexleon CRM, want to exercise your rights, or have concerns, here’s how to reach us:

Email: [email protected]

Phone: +(61) 480 096 295

Address: 540 Springvale Rd, Glen Waverley VIC 3150, Australia

If we can’t resolve your privacy concerns directly, you can reach out to the OAIC or your local data protection authority.