{"id":2145,"date":"2026-02-18T03:43:21","date_gmt":"2026-02-18T03:43:21","guid":{"rendered":"https:\/\/nexleon.com\/crm\/?page_id=2145"},"modified":"2026-04-02T06:13:31","modified_gmt":"2026-04-02T06:13:31","slug":"knowledge-base","status":"publish","type":"page","link":"https:\/\/nexleon.com\/crm\/knowledge-base\/","title":{"rendered":"Knowledge base"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2145\" class=\"elementor elementor-2145\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2437ead e-flex e-con-boxed e-con e-parent\" data-id=\"2437ead\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3fc0649 e-con-full e-flex e-con e-child\" data-id=\"3fc0649\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b4f43cc heading-text-color elementor-widget-tablet__width-inherit elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"b4f43cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Empower Support Teams, and  <span class=\"head-hero\"> Business Growth  <\/span> <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-521d853 elementor-widget__width-initial animated-fast elementor-widget-mobile__width-inherit elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"521d853\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In most businesses, customers anticipate prompt responses. Support staff, however, aren&#8217;t always able to respond right away. The Nexleon CRM Knowledge Base becomes crucial at this point. It provides your employees and clients with a single location to access up-to-date information at any time.<\/p><p>The Nexleon CRM helpdesk knowledge base works as effectively as any <strong>knowledge base software,<\/strong> yet it is fully integrated into your CRM. This means your business can manage customer support, knowledge, and communication from one platform. Moreover, it ensures information stays organized and accessible.<\/p><p>Additionally, businesses using structured <strong>knowledge base software<\/strong> improve customer satisfaction and reduce support delays. Customers get answers quickly, and teams work more efficiently. As a result, your business becomes more reliable and scalable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f35966 e-flex e-con-boxed e-con e-parent\" data-id=\"2f35966\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c6cb0 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"26c6cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Knowledge Base Is  <span class=\"head-body\"> Important for Your Business<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5c887a animated-fast elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b5c887a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tA knowledge base is not just a support tool. It is a core business asset. It improves customer experience, strengthens internal workflows, and ensures consistent communication. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c767ec0 e-flex e-con-boxed e-con e-parent\" data-id=\"c767ec0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-024c585 e-con-full e-flex e-con e-child\" data-id=\"024c585\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d66da12 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"d66da12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Help Customers Find Answers Faster <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c21a802 animated-fast elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"c21a802\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Most customers, irrespective of the service or product they are using, in case of issues or queries, want to solve simple problems and find answers, respectively, on their own. That\u2019s why having a self-service knowledge base\u2014full of instructions, tutorials, and guides\u2014is such a big deal because customers can check it out any time they want, day or night, to find answers to simple queries or confusions. No more waiting around for someone to reply. They get answers fast, feel more confident, and honestly, it just makes the whole experience smooth since it seems like having a customer self-service portal. This kind of freedom builds trust, too.<\/p><p>The knowledge base feature is a critical component of any business today because it enables customers while alleviating support needs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc39a1e e-con-full e-flex e-con e-child\" data-id=\"dc39a1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5feb1cf elementor-invisible elementor-widget elementor-widget-image\" data-id=\"5feb1cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"689\" height=\"507\" src=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Answers-Faster.webp\" class=\"attachment-full size-full wp-image-3290\" alt=\"\" srcset=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Answers-Faster.webp 689w, https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Answers-Faster-300x221.webp 300w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a738591 e-flex e-con-boxed e-con e-parent\" data-id=\"a738591\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c885e1 e-con-full e-flex e-con e-child\" data-id=\"9c885e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2873fa6 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"2873fa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reduce Support Workload and Costs <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-212c871 animated-fast elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"212c871\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customers often ask the same questions repeatedly to the support teams. Here, the existence of a knowledge base is crucial. Since a well-structured help desk knowledge base enables customers to resolve their issues on their own.<\/p><p>Consequently, the number of tickets received by the support teams is reduced. The support teams can concentrate on handling difficult issues. Plus, the time to respond to customers improves dramatically. This is one of the most significant benefits of utilizing effective knowledge base software in your CRM system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-554064c e-con-full e-flex e-con e-child\" data-id=\"554064c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1743ebe elementor-invisible elementor-widget elementor-widget-image\" data-id=\"1743ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"689\" height=\"507\" src=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Workload.webp\" class=\"attachment-full size-full wp-image-3291\" alt=\"\" srcset=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Workload.webp 689w, https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Workload-300x221.webp 300w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9082635 e-flex e-con-boxed e-con e-parent\" data-id=\"9082635\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfe9b5c e-con-full e-flex e-con e-child\" data-id=\"bfe9b5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2605291 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"2605291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Improve Internal Team Efficiency <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd7cc3 animated-fast elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"ffd7cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Nexleon CRM knowledge base also helps internal teams. Staff members can access guides, process documentation, and training articles easily. This ensures consistency across departments. Additionally, it helps new employees learn faster. Teams work with clarity and confidence.<\/p><p>This internal knowledge structure reflects how an advanced knowledge base feature strengthens business operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d063901 e-con-full e-flex e-con e-child\" data-id=\"d063901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69b33d3 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"69b33d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"689\" height=\"507\" src=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Improve-Internal.webp\" class=\"attachment-full size-full wp-image-3292\" alt=\"\" srcset=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Improve-Internal.webp 689w, https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Improve-Internal-300x221.webp 300w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c80126 e-flex e-con-boxed e-con e-parent\" data-id=\"6c80126\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad6bab8 e-con-full e-flex e-con e-child\" data-id=\"ad6bab8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f556bb4 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"f556bb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maintain Accurate and Consistent Information <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d122a8 animated-fast elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"0d122a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Without centralized information, teams may share inconsistent answers. However, Nexleon CRM solves this problem by creating a structured knowledge base platform. This ensures that every team member and customer receives the same accurate information. Moreover, it strengthens brand credibility and professionalism.<\/p><p>Ahead, let\u2019s explore what you can do with the Knowledge Base in Nexleon CRM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dcb5e66 e-con-full e-flex e-con e-child\" data-id=\"dcb5e66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee70f0 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"4ee70f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"689\" height=\"507\" src=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Maintain-Accurate.webp\" class=\"attachment-full size-full wp-image-3296\" alt=\"\" srcset=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Maintain-Accurate.webp 689w, https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Maintain-Accurate-300x221.webp 300w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a080641 e-flex e-con-boxed e-con e-parent\" data-id=\"a080641\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff6d75d heading-text-color elementor-widget elementor-widget-heading\" data-id=\"ff6d75d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overview of Knowledge Base in  <span class=\"head-body\"> Nexleon CRM<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5cac8 animated-fast elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"6b5cac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Nexleon CRM Knowledge Base makes information management simple and organized. It includes all key features of help center software, fully integrated into your CRM environment.<br \/>This allows businesses to manage support knowledge without switching between systems.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82cc11c e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"82cc11c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"137150748\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1371507481\" data-tab-title-id=\"e-n-tab-title-1371507481\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1371507481\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCreate and Organize Knowledge Articles Easily \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1371507482\" data-tab-title-id=\"e-n-tab-title-1371507482\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1371507482\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tSeparate Customer and Internal Knowledge \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1371507483\" data-tab-title-id=\"e-n-tab-title-1371507483\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1371507483\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tIntegrate Knowledge Base with Customer Support \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1371507484\" data-tab-title-id=\"e-n-tab-title-1371507484\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1371507484\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tIntegrate Knowledge Base with Customer Support \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1371507485\" data-tab-title-id=\"e-n-tab-title-1371507485\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1371507485\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tImprove Content with Customer Feedback \t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1371507481\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1371507481\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-2a6c3eb e-con-full e-flex e-con e-child\" data-id=\"2a6c3eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ca5d29f e-con-full e-flex e-con e-child\" data-id=\"ca5d29f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6ee3b2 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"b6ee3b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Create and Organize Knowledge Articles Easily <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8079d elementor-widget elementor-widget-text-editor\" data-id=\"dc8079d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYou can create articles using a simple editor. These articles may include instructions, FAQs, tutorials, and troubleshooting steps.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98c3de5 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"98c3de5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Create a New Knowledge Base Article <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4595f5c elementor-widget elementor-widget-text-editor\" data-id=\"4595f5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFollow these steps to create a new article: \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15b3c1d elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"15b3c1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 1: Open Knowledge Base <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cde237 elementor-widget elementor-widget-text-editor\" data-id=\"3cde237\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tGo to the main menu \u2192 Knowledge Base, then click New Article in the top-left corner.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9471d2f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9471d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 2: Enter Article Details <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c65b6af elementor-widget elementor-widget-text-editor\" data-id=\"c65b6af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tArticle Subject: Enter the article title.\nGroup: Select a group (e.g., Hosting, Domains).\nInternal Article: Enable if only staff should see it.\nDisabled: Enable to hide the article temporarily.\nArticle Description: Add the content using the editor.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e440053 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e440053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 3: Save the Article <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1cfdff elementor-widget elementor-widget-text-editor\" data-id=\"d1cfdff\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOnce created, the article will have a unique link (slug) that users can access directly. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d479651 e-con-full e-flex e-con e-child\" data-id=\"d479651\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ce80ec elementor-widget elementor-widget-image\" data-id=\"5ce80ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"697\" src=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Create-and-Organize-Knowledge-Articles-Easily.webp\" class=\"attachment-large size-large wp-image-3304\" alt=\"\" srcset=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Create-and-Organize-Knowledge-Articles-Easily.webp 680w, https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Create-and-Organize-Knowledge-Articles-Easily-293x300.webp 293w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1371507482\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1371507482\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-d325a4c e-con-full e-flex e-con e-child\" data-id=\"d325a4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bf263ba e-con-full e-flex e-con e-child\" data-id=\"bf263ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a96f6 elementor-widget elementor-widget-image\" data-id=\"b5a96f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"680\" height=\"697\" src=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Create-a-New-Knowledge-Base-Group.webp\" class=\"attachment-large size-large wp-image-3303\" alt=\"\" srcset=\"https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Create-a-New-Knowledge-Base-Group.webp 680w, https:\/\/nexleon.com\/crm\/wp-content\/uploads\/2026\/03\/Create-a-New-Knowledge-Base-Group-293x300.webp 293w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9389c7 e-con-full e-flex e-con e-child\" data-id=\"a9389c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f716a heading-text-color elementor-widget elementor-widget-heading\" data-id=\"c5f716a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Create a New Knowledge Base Group <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ff05e3 elementor-widget elementor-widget-text-editor\" data-id=\"2ff05e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWorking with a knowledge base, a group is an effective way to categorize articles and, hence, facilitate their management and retrieval. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f1701f elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9f1701f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 1: Open Groups <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd1485b elementor-widget elementor-widget-text-editor\" data-id=\"fd1485b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNavigate to Knowledge Base Groups and then click New Group. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1721dbe elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1721dbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 2: Provide Group Information <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1b4f41 elementor-widget elementor-widget-text-editor\" data-id=\"e1b4f41\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Group Name: Type a name (e.g., Domains, Hosting).<br \/>Color: Choose a color for the group&#8217;s easy recognition.<br \/>Short Description: Write a short intro to the group.<br \/>Order: Decide on the order of the group. <br \/>Disabled: Turn on to make the group and its articles not visible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bb70e9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0bb70e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 3: Save the Group <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75d7e9e elementor-widget elementor-widget-text-editor\" data-id=\"75d7e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPress Save. You can designate this group when making Knowledge Base articles. This will support keeping your content well-structured and readily available. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1371507483\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1371507483\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-bb3a4ed e-con-full e-flex e-con e-child\" data-id=\"bb3a4ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a580ab7 e-con-full e-flex e-con e-child\" data-id=\"a580ab7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6996d64 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"6996d64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Separate Customer and Internal Knowledge Base <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80dce48 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"80dce48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Not all information should be public. Nexleon CRM allows you to create: <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efe9d5c elementor-widget elementor-widget-text-editor\" data-id=\"efe9d5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer-visible articles for external support<br \/>Internal articles for employee training <br \/>And you can change more settings, like disabling the knowledge base for customers or use control staff access.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c97f13 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"2c97f13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Disable Knowledge Base <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9785677 elementor-widget elementor-widget-text-editor\" data-id=\"9785677\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tFollow these steps to disable the Knowledge Base: \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8349cd elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"e8349cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 1: Disable for Customers<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0060452 elementor-widget elementor-widget-text-editor\" data-id=\"0060452\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t Go to Setup \u2192 Settings \u2192 Customers and set Use Knowledge Base to No. This will disable the Knowledge Base in the customer area.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6407d10 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6407d10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Step 2: Control Staff Access<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c339438 elementor-widget elementor-widget-text-editor\" data-id=\"c339438\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Go to Staff Permissions and remove Knowledge Base View (Global) permission to prevent specific staff from viewing internal articles.<\/p><p>Note: If enabled, all customers can view the Knowledge Base articles.<br \/><br \/>This is significant because it means the right information reaches the right audience and there is no confusion. Moreover, this structure strengthens your knowledge base self service experience while protecting internal information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1371507484\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1371507484\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-e7d3943 e-con-full e-flex e-con e-child\" data-id=\"e7d3943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b33b027 e-con-full e-flex e-con e-child\" data-id=\"b33b027\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9aa25d heading-text-color elementor-widget elementor-widget-heading\" data-id=\"b9aa25d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integrate Knowledge Base with Customer Support <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d924e92 elementor-widget elementor-widget-text-editor\" data-id=\"d924e92\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Support agents can search and share articles or pieces of information from the knowledge base directly via inserting a link while responding to tickets. This helps resolve issues faster and improves accuracy. Additionally, it reduces repetitive work and improves team productivity. This seamless integration is one of the strongest advantages of using the CRM-integrated knowledge base software feature.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1371507485\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1371507485\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-b4e9fd1 e-con-full e-flex e-con e-child\" data-id=\"b4e9fd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-acc9ce5 e-con-full e-flex e-con e-child\" data-id=\"acc9ce5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-278567a heading-text-color elementor-widget elementor-widget-heading\" data-id=\"278567a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integrate Knowledge Base with Customer Support <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c50c578 elementor-widget elementor-widget-text-editor\" data-id=\"c50c578\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Nexleon CRM knowledge base feature allows customers to vote on articles. This helps identify useful content and areas that need improvement. Over time, your knowledge base becomes stronger and more effective.<\/p><p>This continuous improvement ensures your knowledge base quality remains relevant and valuable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc8ef36 e-flex e-con-boxed e-con e-parent\" data-id=\"bc8ef36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf47f3 heading-text-color elementor-widget elementor-widget-heading\" data-id=\"3cf47f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Small and Medium Businesses Benefit from <span class=\"head-body\"> Nexleon CRM Knowledge Base    <\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16c3e9e animated-fast elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"16c3e9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Small and medium businesses need efficient systems to grow. However, expanding support teams increases costs. This is where a structured<strong> self<\/strong>-service <strong>knowledge base software<\/strong> approach helps significantly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbfbbc0 e-con-full e-flex e-con e-child\" data-id=\"dbfbbc0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a4cf64 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6a4cf64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tReduce Customer Support Dependency \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCustomers solve problems independently using available articles. This reduces dependency on support teams. Additionally, it improves customer confidence and satisfaction. This is why growing businesses rely on scalable <b>knowledge base software.<\/b> \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c200a9 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"5c200a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tImprove Customer Experience and Retention \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCustomers appreciate instant solutions. However, delayed responses can create frustration. A structured knowledge base for self service ensures customers always have access to answers. This improves their experience and builds trust. Satisfied customers are more likely to stay loyal. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73b8bd0 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"73b8bd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSave Time and Improve Team Productivity \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSupport teams spend less time answering repetitive questions. Instead, they focus on meaningful customer interactions. This improves efficiency and reduces stress. This operational efficiency is a major advantage of using reliable <b>knowledge base software.<\/b> \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51450e5 elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"51450e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" xmlns:svgjs=\"http:\/\/svgjs.dev\/svgjs\" id=\"Layer_1\" viewBox=\"0 0 512 512\" data-name=\"Layer 1\" width=\"300\" height=\"300\"><g width=\"100%\" height=\"100%\" transform=\"matrix(1,0,0,1,0,0)\"><linearGradient id=\"GradientFill_3\" gradientUnits=\"userSpaceOnUse\" x1=\"86.374\" x2=\"425.627\" y1=\"425.626\" y2=\"86.373\"><stop offset=\"0\" stop-color=\"#3768b0\"><\/stop><stop offset=\"1\" stop-color=\"#5cc2dc\"><\/stop><\/linearGradient><path d=\"m256 16c-132.336 0-240 107.661-240 240s107.664 240 240 240 240-107.661 240-240-107.663-240-240-240zm144.885 109.306 6.508 26.749a49.165 49.165 0 0 1 -9.393 42.958l-141.247 178.558a49.033 49.033 0 0 1 -39.228 19.035c-.4 0-.808 0-1.213-.009a49.078 49.078 0 0 1 -39.557-20.807l-72.2-100.1a7.742 7.742 0 0 1 4.777-12.126l47.669-9.435a49.255 49.255 0 0 1 45.949 14.5l20.455 21.358 164.486-164.329a7.744 7.744 0 0 1 12.994 3.648z\" fill=\"#2563eb\" fill-rule=\"evenodd\" data-original-color=\"GradientFill_3\" stroke=\"none\" stroke-opacity=\"1\" fill-opacity=\"1\"><\/path><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tScale Your Business Without Increasing Support Costs \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tAs your customer base grows, support demand increases. However, your knowledge base grows with you. It handles customer questions efficiently without increasing operational costs. \n\nThis makes it an essential tool for business scalability. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-487c5b2 e-flex e-con-boxed e-con e-parent\" data-id=\"487c5b2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/youtu.be\\\/QshDZrMpITc&quot;,&quot;background_video_start&quot;:0,&quot;background_video_end&quot;:0}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-background-video-container elementor-hidden-mobile\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-video-embed\" role=\"presentation\"><\/div>\n\t\t\t\t\t\t<\/div>\t\t<div class=\"elementor-element elementor-element-56ecffb heading-text-color elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"56ecffb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get Started with Nexleon CRM Today <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4efe388 animated-fast elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"4efe388\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Empower your customers to get answers instantly. Provide your team with solutions that enhance efficiency and productivity.<\/p><p>Your business will benefit fully from the latest knowledge base software integrated into your CRM with Nexleon CRM Knowledge Base.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8ca54e animated-fast elementor-mobile-align-justify elementor-widget-mobile__width-inherit elementor-align-center elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-button\" data-id=\"a8ca54e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/crm.nexleon.com\/authentication\/register\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start Your Free Trial Now  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Empower Support Teams, and Business Growth In most businesses, customers anticipate prompt responses. Support staff, however, aren&#8217;t always able to [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2145","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knowledge base - Nexleon Crm<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nexleon.com\/crm\/knowledge-base\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge base - Nexleon Crm\" \/>\n<meta property=\"og:description\" content=\"Empower Support Teams, and Business Growth In most businesses, customers anticipate prompt responses. 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