Terms and Conditions
Before using Nexleon AI Voice, read this page to have an understanding of terms and conditions for our platform. You accept the terms listed below by registering, logging in, or using any portion of the platform. Please get in touch if something doesn’t feel right before continuing. Sorting it out early on is much simpler than untangling it later.
1. Who We Are
Nexleon AI Voice comes from Nexleon Pvt Ltd, based in Australia. Got a question or need support? Just send an email to [email protected] or [email protected] both inboxes are open every day.
Whenever you see “Nexleon”, “we”, or “us” in this document, it means Nexleon Pvt Ltd. And when we mention “you” or “Customer”, we’re talking about anyone using the platform, whether you’re on a free plan or a paid one.
2. What the Service Actually Does
One can create and implement AI voice agents that manage actual phone calls, both incoming and outgoing, using Nexleon AI Voice’s no-code platform. It is used for customer service, sales outreach, lead qualification, appointment scheduling, and even job candidate screening.
The platform is constantly evolving. We occasionally add new features and occasionally modify or eliminate those that aren’t functioning. We’ll let you know if something significant is about to happen that will affect your work. We may simply disseminate minor updates in a covert manner.
3. Signing Up and Account Access
To use the platform you need an account. You must be at least 18, and you must have authority to enter contracts — for yourself or for the business you represent. If you sign up on behalf of a company, you are confirming you can bind that company to these Terms.
Your login is yours to protect. Anything done under your account is treated as your responsibility, whether you did it or someone else did. If you suspect unauthorised access, email [email protected] straight away so we can lock the account down.
We may decline a sign-up, suspend an account, or close one entirely if there are reasonable grounds to believe these terms are being broken. Where we can explain why, we will. Sometimes — for legal or security reasons — we cannot.
4. Plans and Payment
4.1 Available Plans
Pricing is published at nexleon.com/aivoice/ page. As of the date of these Terms, three tiers are available:
- Free
- Pro
- Premium
Every paid plan comes with a 14-day money-back guarantee. The free plan does not require a credit card.
4.2 Billing Cycle
Paid plans bill monthly. When you upgrade, you give us a payment method and authorise us to charge it on the same date each month. All charges are in Australian dollars unless we have agreed otherwise in writing.
Usage above your included credits is billed at the rate shown inside your dashboard. Run out of credits mid-cycle? You can top up or move up to a higher plan.
4.3 Automatic Renewal
Subscriptions renew automatically. If you do not cancel before the renewal date, the next month is charged, and do note that cancellation takes effect at the end of the period you have already paid for. We do not prorate partial months.
4.4 Failed Payments
When a payment fails, we send a notice and give you a fair window to fix the billing details. If the issue is not resolved, the account may be suspended or moved back to the free tier. If we have to refer the account for collection to a debt collection agency because payments are still not resolved, the associated costs may end up on you.
4.5 Refunds
4.6 Price Changes
4.7 Credits and Usage
Credits are how usage gets measured on the platform. Each call burns credits based on duration, the language model you picked, and the features running during the call — translation, live booking, sentiment analysis, and so on. Your dashboard shows the current balance, recent usage, and an estimate of how fast credits are being spent over the month.
Credits included with your plan reset on day one of each billing cycle. They do not roll over. If you cancel mid-month, unused credits are not refunded, because the value of the plan is calculated on capacity rather than consumption. Top-up credits you have purchased separately stay on your account until used.
5. Your Responsibilities
How the platform gets used is on you. That covers the agents you build, the contact lists you upload, the prompts you write, and every call your agents place or receive.
You must not use Nexleon AI Voice to:
- Make calls or send messages to people without consent, where consent is required by law
- Impersonate someone else or hide who is really behind a call
- Run scams, phishing campaigns, or any other deceptive activity
- Harass, threaten, or abuse anyone on a call
- Break privacy law, consumer law, or telecommunications regulations
- Clone the voice of a real person without their explicit consent
- Make any attempt decompile, copy or reverse engineer the platform
- Resell access without our written agreement
- Use agents in situations where safety is crucial, like nuclear operations, aviation, or medical emergencies.
If the aforementioned terms or regulations are broken, suspension or termination may occur frequently without prior notice. We may also report the issue to the appropriate law enforcement agency or regulator if there is potential harm to other people.
6. Outbound Calling and Communications Law
If your agents make outbound calls, you’re responsible for complying with law, and in Australia, that means following rules under the
- Do Not Call Register Act 2006,
- Spam Act 2003,
- Privacy Act 1988,
- Telecommunications (Consumer Protection and Service Standards) Act 1999.
- And if you’re calling other countries, you need to follow their laws, too.
Here’s what this looks like in real life:
– Get permission before you make any marketing calls.
– Check your call lists against the Do Not Call Register every 30 days.
– Tell people up front if they’re talking to an AI agent.
-Allow people to easily say they do not want to be called again in the future.
-Don’t call people before 9 a.m. or after 8 p.m. on weekdays and skip Sundays and public holidays.
-Keep records that show you got consent for at least five years.
This isn’t the full list of rules—just a starting point. Some industries have extra requirements, and rules can change. If you’re not sure what applies to you, talk to a legal expert in your area.
We monitor how you use our platform. If we spot any problems, we’ll reach out so you can sort things out. For serious issues, we might have to step in right away and talk things through afterwards.
7. Intellectual Property
7.1 Our Platform
Nexleon owns the platform — the software, the underlying models, the voice infrastructure, the visual design, the documentation, and every related piece of technology. While your account is in good standing, you have a limited, non-exclusive, non-transferrable licence to use it. That licence does not include any right to copy, modify, sublicense, reverse engineer, or build a competing product on top of our work.
We may use aggregated, anonymised usage data to improve the platform. Nothing we share or learn from that data identifies you or the people on the other end of your calls.
7.2 Your Content
Your content stays yours. Knowledge base files, scripts, contact lists, recordings — all of it. By uploading content, you give us the limited licence we need to actually run the platform for you. Nothing more.
You also have to make sure you have the right to whatever you upload. Don’t put data into the platform that you weren’t allowed to collect or use in the first place.
7.3 AI-Generated Content
Output from your agents – transcripts, summaries, automated follow-ups – belongs to you, subject to these Terms. The underlying models that produced the output remain ours.
7.4 Feedback
8. Call Recording and Data Processing
Calls placed through the platform may be recorded by default for quality review, analytics, and to improve how the AI performs. Recording can be switched off in your account settings if you prefer.
Before recording, you are legally required to inform every party on the call. In many jurisdictions, you also need their consent. That obligation is yours, not ours.
Call data is processed using commercially reasonable security controls. If a breach happens that affects your data, we will let you know without undue delay. Full detail on data handling lives in our Privacy Policy at nexleon.com.
9. Data Security and Privacy
We maintain a keen focus and take security seriously. Our strategy is fairly simple: it combines technical, administrative, and physical security measures to prevent unauthorised access, unintentional loss, and misuse of your data. We are honest in saying that there is no such thing as perfect security. For us, it’s important to perform the fundamentals correctly, check them frequently, and act fast if something doesn’t seem right.
The information we gather, how we use it, and your rights under the Privacy Act 1988 (Cth) are all outlined in our website’s Privacy Policy. You are the data controller when you use our platform to process personal data. This implies that you are in charge of things like having a legitimate purpose, responding to requests from data subjects, and determining how long to retain the data.
Make sure you have the appropriate permissions and safeguards in place if you are working with sensitive information, such as health data. To be clear, unless we have a written agreement with you, we are not a provider that complies with the Health Records Act.
10. AI Output, Accuracy, and What It Means for You
AI voice agents are capable, but they make mistakes. They can mishear a word, misread the room, get a fact slightly wrong, or hand a call off at the wrong moment. We work to keep error rates low through better models, better defaults, and the controls inside your dashboard — but zero errors is not something we can promise.
Before you put an agent live, run test calls. Read the transcripts. Build a fallback path so that a real human can take over when needed. The platform supports live transfer, escalation, and abandon flows for exactly this reason.
Be careful about what your agent says on your behalf. If it quotes a price, makes a commitment, or books an appointment, those statements may legally bind you the same way as if a member of your team had said them. Treat the agent like a new starter — train it well, and review what it is doing in the early weeks before you assume the system is settled.
11. What We Do and Do Not Guarantee
We aim for 99.5% uptime, not counting planned maintenance, and usually we hit that mark each month. Still, we can’t promise the platform will always be up, flawless, or perfect for every possible situation.
You get the platform as it is when it’s available. As far as the law allows, we don’t promise any specific results, accuracy, or suitability for your particular needs—no warranties, whether spelt out or implied. Remember, AI isn’t perfect; it works on probabilities, so if the outcome really matters, a human needs to double-check it.
This doesn’t override any rights you have under Australian Consumer Law that can’t legally be taken away.
12. Limitation of Liability
Here’s how it works: if you bring a claim related to your use of our platform, the most we’ll pay—where the law allows—is what you paid us in the 12 months before the problem happened. If you’re using a free account, the limit’s A$100.
We don’t cover indirect or special damages. That means things like lost profits, lost data, lost business opportunities, or any hit to your reputation—even if we knew something like that could happen. This cap sticks, meaning there is a fixed limit on how much we can be held responsible for, and that limit applies no matter what.
There’s one exception. If you’re dealing with personal injury or death because of our negligence, fraud, or anything else we can’t legally exclude under Australian Consumer Law, these limits don’t apply.
13. Indemnification
You agree to protect Nexleon Pvt. Ltd, along with its directors, employees, and contractors, from any claims, losses, fines, or legal costs that come up because of:
- Your use of the platform in a way that breaks these Terms
- Any content, data, or contact lists you upload or use through the platform
- Not following the laws about telemarketing, privacy, or call recording
- Claims from third parties tied to calls your agents make
If a claim like this comes in, we will tell you promptly and work with you on the response. We reserve the right to take over the defence where our own interests are at stake.
14. Third-Party Integrations
Zapier, CRMs, calendar platforms, and telephone tools/software providers are just a few of the external tools that Nexleon AI Voice connects with. These tools are managed by other businesses. Naturally, since these are third-party tools created by other companies, we happen to have no control over how they function, what information they store, or whether they remain accessible.
Allowing an integration means you agree to that company’s terms and our own. Before you attach anything sensitive to your account, make sure you have the right permissions.
The platform also depends on third-party telephony carriers and cloud vendors to provide calls across the world. We are selective about who we partner with, but the realities of international voice traffic mean some conditions, such as carrier outages or last-mile network issues, are not something we can fix on our end.
15. Phone Numbers and Caller ID
Paid plans let you provision your own phone numbers across local, toll-free, and mobile formats in 100+ countries. Some of those numbers come with regulatory requirements set by the local telecom authority — proof of address, business registration documents, identity verification, and the like. The paperwork is your responsibility, and the issuing carrier may take days or weeks to approve a request. Nexleon does not control that timeline.
Numbers stay assigned to your account while the related subscription is active and paid. Cancelling or downgrading may release a number back to the carrier pool, and once released, the same number cannot always be recovered. If you depend on a specific number for your business, keep the subscription that holds it in good standing.
Caller ID can be set within the limits permitted by law. Spoofing the caller ID with intent to mislead, defraud, or hide the true source of a call is prohibited – both under these Terms and under telecommunications law in most countries you might be calling into.
16. Termination
16.1 By You
You have the right to cancel your subscription plan with Nexleon AI Voice at any time, and do note that paid subscriptions stay active until the end of the billing period you have already paid for. After cancellation, your data is retained for 30 days and then deleted. If you want a copy, export it before you close the account.
16.2 By Us
We can suspend or close an account if these Terms are being broken, if there are signs of fraudulent or harmful activity, or if we decide to retire/discontinue the service. Wherever a notice is lawfully required , you will get one. Where there is risk to other users or to the platform, we may act on the spot.
We can also terminate for convenience — meaning, no specific reason — with 30 days notice.
16.3 What Survives
Sections covering intellectual property, liability limits, indemnification, governing law, and any other clauses meant to outlast the agreement carry on after the account ends.
17. Changes to These Terms
These Terms can be updated. When we update them, the new version goes up at nexleon.com, and we email account holders. For material changes, you get at least 14 days notice before they kick in, and simply continuing to use the platform after a change goes live counts as acceptance.
If a change does not work for you, stop using the platform and tell us. We will sort out the right way to wind things up.
18. Governing Law and Disputes
The terms in this Nexleon AI Voice terms and conditions doc are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the Victorian courts.
Before anyone runs to court, please write to [email protected] and give us a real chance to fix the issue. Most disputes get sorted out faster over email than they ever do through lawyers. We aim to respond to formal complaints within 10 business days.
If we still can’t reach common ground, either side may refer the dispute to mediation through an agreed mediator before going to court. Mediation is not mandatory under these Terms, but it usually saves time and money.
This clause does not stop either party from going to court for urgent injunctive relief where that is genuinely needed to protect rights.
19.General Provisions
19.1 Entire Agreement
The entire agreement between you and Nexleon regarding the platform is contained in these Terms, our Privacy Policy, and any signed order form or service agreement. Anything you’ve previously seen, heard, or discussed—written or not—is irrelevant.
19.2 Severability
If a clause doesn’t hold up legally, the rest of the agreement stays intact. We’ll tweak the problematic bit to make it work, or if that’s not possible, just cut it out.
19.3 No Waiver
If we skip enforcing a right once, that doesn’t mean we’re giving it up for good. Waivers only matter if they’re written and signed by someone who actually has the authority.
19.4 Assignment
Without our written consent, you are not permitted to transfer your account or your rights under these terms to another person. On our side, we can assign our rights and obligations—say, if we’re acquired—but we’ll let you know and the new owner takes over the same terms.
19.5 Force Majeure
When disaster strikes – be it a storm, blackout, network failure, official order, or outbreak – neither side is to blame. Trouble arises? The one-hit wonder often speaks up more. Steps follow, sensible ones, aimed at reducing fallout and damages, and we focus on the thing that silence won’t help. Action will
19.6 Australian Consumer Law
20. Contact Us
Questions, complaints, or anything else relating to these Terms or the platform — here is where to send them:
Email: [email protected]
General enquiries: [email protected]
Website: nexleon.com/aivoice/
We aim to come back to all enquiries within two business days.